The staff members of the Naperville Public Library are its internal patrons. They cheerfully serve the public in a workplace that values cooperation, communication, courtesy, empowerment, equal treatment, recognition, support, fairness and mutual respect.

• Staff members are entitled to clean, safe and comfortable working conditions, and equipment in good working order.
• Staff members are entitled to timely, appropriate training and continuing educational opportunities for improved public service.
• Staff members are entitled to an appropriate amount of empowerment in order to facilitate patrons' requests.
• Staff members are entitled to be treated with courtesy, respect and fairness by all co-workers and patrons.
• Staff members are entitled to be heard, with timely responses to comments, ideas, complaints, questions, concerns and suggestions directed to co-workers.
• Staff members are entitled to be trained to respond to conditions such as weather, fire and medical emergencies, and aggressive behavior.
• Staff members have a right to expect all co-workers to behave in a responsible manner and be accountable for their work.
• Staff members are entitled to a work environment built on respect, support and recognition for both individual and group accomplishments.
• Staff members are entitled to contribute their ideas, opinions, questions and suggestions in a supportive environment that values teamwork, sharing and initiative.
• Staff members are entitled to fair compensation for work done toward achievement of library tasks and goals.
• Staff members are entitled to open communication within the organization, and to be kept apprised of new policies and developments within the library system.
• Staff members are entitled to equal treatment regardless of race, ethnicity, age, disability, religion, gender, sexual orientation or politics.

Accepted 12/2/99